Your Trust, Our Priority: Ember & Stone Provisions Privacy Policy

Privacy Policy Overview

Ember & Stone Provisions is dedicated to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, purchase our products, or engage with our services. We adhere strictly to the principles and requirements of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy legislation.

This policy applies to all personal information collected by Ember & Stone Provisions. By using our services or visiting our website, you consent to the practices described in this policy.

Last Updated: October 26, 2023

For any questions or concerns regarding this policy or our privacy practices, please contact our Privacy Officer at info@emberandstone.ca or call us at (604) 555-0188.

Information Collection & Usage

We collect various types of personal information to provide you with our premium products and services, improve your experience, and comply with legal obligations. We only collect information that is necessary and relevant for the specified purposes.

Types of Information Collected:

• Contact Information: Name, address, email address, phone number (collected when you make a purchase, sign up for newsletters, or contact us).
• Billing & Transaction Information: Payment details (processed securely by third-party payment processors), order history, shipping details (collected when you make a purchase).
• Website Usage Data: IP address, browser type, operating system, pages visited, time spent on site (collected automatically via cookies and analytics tools).
• Workshop Registration Data: Dietary preferences, experience level (for tailoring workshop content, collected when you register for a grilling workshop).

Purpose of Collection and Usage:

• To process and fulfill your orders for marinades, rubs, sauces, and accessories.
• To provide customer support and respond to your inquiries.
• To send you updates, promotions, and information about new products or workshops (with your explicit consent).
• To personalize your website experience and recommend products relevant to your interests.
• To improve our website functionality, product offerings, and services.
• To comply with legal and regulatory requirements.
• For internal analytics and market research.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Data Protection & Security Measures

Ember & Stone Provisions employs robust technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security measures are regularly reviewed and updated to meet evolving threats and industry best practices.

Key Security Protocols:

• Encryption: All sensitive data transmitted to and from our website, including payment information, is encrypted using SSL/TLS protocols.
• Access Controls: Access to personal information is strictly limited to authorized employees who require it for specific job functions. Employees receive regular training on data privacy and security best practices.
• Secure Data Storage: Personal data is stored on secure servers with restricted access and advanced firewall protection.
• Third-Party Vendor Due Diligence: We select third-party service providers (e.g., payment processors, shipping partners) who demonstrate a strong commitment to data security and privacy compliance. We have contracts in place to ensure they protect your data adequately.
• Incident Response: In the unlikely event of a data breach, we have a comprehensive incident response plan to promptly assess, contain, notify affected parties (where required), and mitigate any potential harm.

Your Rights & Privacy Controls

You have rights regarding your personal information. Ember & Stone Provisions is committed to helping you exercise these rights effectively.

Your Rights Include:

• Right to Access: You can request access to the personal information we hold about you.
• Right to Rectification: You can request correction of any inaccurate or incomplete personal information.
• Right to Withdraw Consent: You have the right to withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may affect our ability to provide certain services.
• Right to Complaint: If you believe your privacy rights have been violated, you can file a complaint with our Privacy Officer or with the Office of the Privacy Commissioner of Canada.

Cookies & Website Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how you interact with our content. Cookies are small data files stored on your device when you visit a website.

How We Use Cookies:

• Essential Cookies: Necessary for the website to function properly, enabling basic features like page navigation and access to secure areas of the website.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us improve the way our website works (e.g., by ensuring users find what they are looking for easily).
• Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize content for you and remember your preferences (e.g., your choice of language or region).
• Advertising/Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

For more detailed control, you can adjust your cookie preferences directly in your browser settings or use available opt-out tools for specific tracking technologies. Transparency is key, and we strive to provide you with the tools to manage your online privacy choices effectively.